Refund policy

Return Policy – Al Nassr Store

5 Day Return Policy
You have 5 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note:

We do not accept refunds for customized products, such as shirts with custom print (nameset) — for example, SMITH - 10.

If the parcel is not collected by the customer and is returned to us automatically, we will deduct the cost of shipping both ways and a handling fee of €75 from the refund amount.

Thank you for your understanding.

How to Start a Return
To start a return, please contact us at alnassrstoreeu@gmail.com. Returns must be sent to the address provided in your order confirmation email. If your return is accepted, we will send you a instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Customized or special-order products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Please contact us if you have any questions about a specific item.

Exchanges
The fastest way to get the item you want is to return your current item. Once your return is approved, you can place a new order for the desired product.

Refunds
We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at alnassrstoreeu@gmail.com.